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Advocacy and Interpersonal Communication-Made to Stick
Join executive book briefing professional, Randy Mayeux, as he takes you through the salient points of Made to Stick by best selling authors, Chip Heath and Dan Heath. The briefing includes a reproducible handout that offers in depth synopsis for further reflection by the developing professional or for use when initiating a group discussion.
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Anger and Stress Management
According to the National Institute for Occupational Safety and Health, "Job stress can be defined as the harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources, or needs of the worker. Job stress can lead to poor health and even injury." (Click for Source). Anger and Stress Management was developed to help employees effectively deal with anger and stress issues related to the work environment.
Course Objectives:
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Describe anger and our response to it
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Recognized effective ways to deal with anger
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Process the dangers of anger
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Recognize various anger myths
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Understand three ways to plan ahead for anger
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Identify personal stress factors and formulate a personal Stress Management Plan
Course Information:
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Takes approximately one hour to complete
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Features presenter Malcolm Jackson
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Coaching and Mentoring-Encouraging the Heart
Join executive book briefing professional, Randy Mayeux, as he reviews the salient points of the book Encouraging the Heart by best selling authors, James M. Kouzes and Barry Z. Pozner. The briefing includes a reproducible handout that offers in depth synopsis for further reflection by the developing professional or for use when initiating a group discussion.
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Crafting a Winning Transmittal Letter
Crafting a Winning Transmittal Letter is designed to walk local government job seekers through the first stage of the application submission process. This course reviews, "stand out from the crowd" email submission techniques, a successful transmittal letter crafting process, and transmittal letter spoilers that must be avoided. This course is a must for the first time public sector job seeker or the seasoned local government professional seeking to transition to a new job or advance his/her career.
Course Information:
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Takes approximately one hour to complete
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SGR does not offer Continuing Education Units for this class
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Diversity Management-Womenomics
Join executive book briefing professional, Randy Mayeux, as he takes you through the salient points of the best seller - Womenomics, by Claire Shipman and Katty Kay. The briefing includes a reproducible handout that offers in depth synopsis for further reflection by the developing professional or for use when initiating a group discussion.
Some quotes from Womenomics included in the review:
"We will trade duties, a title - even salary increases - for more time, freedom, and harmony. We don't want to quit - far from it - but time has become our new currency."
"Our right-brain multitasking and problem-solving skills help us make good corporate decisions... Throw in the fact that we've got more degrees than men do and that there is an approaching talent shortage, especially of college-educated workers, and anyone can do the math. We have never been hotter."
"Companies now realize they perform best when they have the right mix of male and female management styles."
"Work smarter, not harder... If you're going to work less and still achieve, you need to understand where to direct your precious energy resources... The trick, or course, is not just distinguishing between the useful and the useless but actually putting this knowledge to work."
Book Briefing Information:
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Addresses core compentency of diversity
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Takes approximately 45 minutes to complete
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Suitable for personal and/or team development
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Includes reproducible participant's guide
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Includes certificate of completion
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DOT Alcohol Testing and Reasonable Suspicion Training
Department of Transportation (DOT) Alcohol Testing and Reasonable Suspicion Training for Supervisors has been developed by Strategic Government Resources to ensure that local government supervisors meet mandated DOT alcohol testing training requirements. The 90 minute online course defines reasonable suspicion, reviews DOT alcohol testing regulations for supervisors, specific compliance steps, record keeping regulations, and frequently asked questions.
Course Objectives:
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Responsibilities related to implementing alcohol testing policies
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Supervisory “Do’s and Don’ts” related to reasonable suspicion and drug testing
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Signs of alcohol abuse and prohibited alcohol use in the workplace
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Specific compliance steps that align with federally mandated law
Course Information:
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Takes approximately one hour to complete.
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DOT Drug Testing and Reasonable Suspicion Training
Department of Transportation (DOT) Drug Testing and Reasonable Suspicion Training for Supervisors has been developed by Strategic Government Resources to ensure that local government supervisors meet mandated DOT training requirements. The 90 minute online course defines reasonable suspicion, reviews DOT drug testing regulations for supervisors, specific compliance steps, record keeping regulations, and frequently asked questions.
Course Objectives:
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Responsibilities related to implementing drug testing policies
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Supervisory “Do’s and Don’ts” related to reasonable suspicion and drug testing
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Signs of drug abuse and prohibited drug use in the workplace
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Specific compliance steps that align with federally mandated law
Course Information:
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Takes approximately one hour to complete.
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Embracing Diversity in the Workplace
Embracing Diversity in the Workplace is designed to complement your organization's new employee orientation and to serve as a refresher for seasoned employees. Both audiences will be introduced to the following course objectives:
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Define diversity and note the benefits of diversity awareness
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Define and identify stereotypes
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Review diversity pitfalls and how to avoid them
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Review the four cornerstones of diversity
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Review diversity in the context of legal compliance
Course Information:
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Takes approximately one hour to complete
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Ethics: The Heart of Public Service
Ethical behavior is the foundation of a successful organization. Ethics: The Heart of Public Service is an ethics overview that can be used for new employee orientation and an ethics refresher for tenured public sector employees. In this class, participants review the basic rules of ethical conduct in the public sector and learn how to utilize the HEART Ethical Decision Making Process. The class also includes many practical applications and several worksheets, including Unethical Behaviors Public Sector Employees Should Avoid.
Course Information:
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Takes approximately one hour to complete
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Extraordinary Customer Service
As the pressure increases to keep citizens happy and local business growing and thriving, it is more important than ever that local government employees know how to deliver customer service at the highest level. Extraordinary Customer Service is designed to give the participants a broad overview of customer service and addresses dealing with both internal and external customers. This class instructs participants on topics including making great first impressions, professional phone etiquette, using email professionally, being respectful and responsive to customers' needs, and interacting with difficult customers.
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FMLA Guidelines for Supervisors
Family and Medical Leave Act Compliance Training for Supervisors, developed by Strategic Government Resources, provides a comprehensive overview of FMLA supervisory compliance responsibilities based on the federal government's FMLA Final Rule.
Course Objectives:
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Familarize supervisors with the history of FMLA
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Review FMLA notice requirements
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Review the supervisor's role in FMLA compliance
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Review multiple "Frequently asked FMLA questions" and clarify answers
Course Information:
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Takes approximately one hour to complete.
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HIPAA Compliance Training for Supervisors
HIPAA Compliance for Supervisors reviews federal compliance guidelines for local government supervisors responsible for Health Insurance Portability and Accountability Act employee awareness, pattern, and practice.
Course Objectives:
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Define HIPAA and how it is applicable to your organization
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Review supervisory responsibilities in the context of HIPAA compliance
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Review what you may and may not ask employees in relationship to personal medical information
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Review proper handling of FMLA paperwork and health related notes.
Course Information:
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Takes approximately one hour to complete.
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Interpersonal Communication-Words that Work
Join executive book briefing professional, Randy Mayeux, as he takes you through the salient points of Words That Work by best selling author, Frank Luntz. The briefing includes a reproducible handout that offers in depth synopsis for further reflection by the developing professional or for use when initiating a group discussion.
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Introduction to LEAN Management in Local Government
Doing more with less has become a way of life for many local governments. However, using traditional techniques of simply working harder offers limited opportunity for substantial improvements. Traditional approaches often result in declines in service levels and employee morale. Introduction to LEAN Management in Government introduces principles that help organizations increase productivity by working smarter, not harder.
Course Objectives:
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Review Lean history and introduce Lean principles
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Introduce Lean definitions and terms
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Identify connections between Lean and Six Sigma
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Review local government Lean Six Sigma implementation case studies
Course Information:
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Takes approximately one hour to complete.
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Learning the Language of Multiple Generations
Join presenter Mike Gibson as he leads your employees through Learning the Language of Multiple Generations. Mike reviews the four active workforce generations, and leads participants on a inspirational journey through the values, experiences, and expectations of Silents, Baby Boomers, Generation Xers, and Millennials.
Course Objectives:
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Identify characteristics and experiences of various generations
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Identify paradigms and expectations of various generations
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Apply learning to current internal and external customer service challenges
Course Information:
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Takes approximately one hour to complete.
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Local Government 101
Substantial differences exist between operating in a private company and in the very high visibility and accountability of local government. Local Government 101 assists new employees in understanding the legal, cultural, and political environments of local government. This course provides an overview of the types of local governments and discusses forms of municipal government, specifically focusing on city manager-council form of government. Participants will also learn about municipal revenue sources, the annual budget process, and strategies for a successful career in local government.
Course Information:
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Takes approximately one hour to complete
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Managing Change
Managing Change has been developed for local government supervisors. The course equips participants with the ability to articulate the nature of change, execute the implementation, evaluation, adjusting, and monitoring phases of change, and apply change management principles to an existing business case.
Course Objectives (By the end of the course, participants will be able to):
Course Information:
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Takes approximately one hour to complete
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This course is suitable for employees throughout all levels of your organization, but is most appropriate for supervisors and mid-level managers.
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Mastering the Online Interview
Mastering the Online Interview is designed to walk local government job seekers through preparation and execution of a successful online interview.
Course Objectives – By the end of this course, participants will be able to:
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Identify the purpose of an online interview
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Identify the tools needed for a successful online interview
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Identify how to set the stage in order to "stand out from the crowd"
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Identify how to prepare for an online interview
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Recognize common pitfalls to avoid
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Personal Development-The Other 90%
Join executive book briefing professional, Randy Mayeux, as he takes you through the salient points of The Other 90 Percent by best selling author, Robert Cooper. The briefing includes a reproducible handout that offers in depth synopsis for further reflection by the developing professional or for use when initiating a group discussion.
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Pruning Negativity
According to the U.S. Department of Agriculture, some of the main reasons for pruning include safety, health, and aesthetics. Pruning Negativity has been developed by Strategic Government Resources to help local government employees diminish negativity in the workplace and as a result - create a healthier and safer work environment.
Course Objectives (By the end of the course, participants will be able to):
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Identify expressions of negativity within self and others.
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Implement strategies for coping with various expressions of negativity
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Implement strategies that foster healthy growth and development in the workplace
Pruning Negativity is suitable for employees at all levels of your organization.
Course Information:
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Takes approximately 45 minutes to complete
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Includes a fully reproducible Participant's Guide
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Includes a "Pruning Negativity Self Assessment"
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Red Flag Rules – Federally Mandated Identity Theft Prevention
Red Flags Rule Training, developed in partnership with the Oklahoma Municipal League, is designed to familiarize sector employees with terms, definitions, and requirements related to Federal Government Red Flags Rule. The course also reviews policies and procedures for an Identity Theft Prevention Program; teaches participants to identify various types of Red Flags, and teaches participants to detect, address, and respond appropriately to Red Flags. The course contents include: sample policies, a comprehensive Red Flags Glossary, a participant's guide, and multiple helpful attachments that may be downloaded.
Course Objectives:
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Articulate Federal Government Red Flags Rule Requirements
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Understand the organizational role they play in identity theft prevention
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Know where to go for Red Flags Rule updates and additional resources
This course takes approximately one hour to complete.
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Sexual Harassment Prevention: No Room for Doubt
No Room for Doubt provides a comprehensive overview of sexual harassment prevention for local governmnent employees. The course is designed to complement your new employee orientation process and serve as a refresher for seasoned employees.
Course Objectives:
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Define sexually harassing behavior
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Identify preventative workplace strategies
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Identify proper complaint process steps
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Identify how to incorporate a Sexual Harassment Prevention Checklist into daily workplace processes
Course Information:
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Takes approximately one hour to complete
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Strategic Planning-Mastering the Rockefeller Habits
Join executive book briefing professional, Randy Mayeux, as he takes you through the salient points of Mastering the Rockefeller Habits by Verne Harnish. The briefing includes a reproducible handout that offers in depth synopsis for further reflection by the developing professional or for use when initiating a group discussion.
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Team Leadership- Multipliers
Join executive book briefing professional Randy Mayeux as he takes you through the salient points of Multipliers, Liz Wiseman's best selling book on leadership. The briefing includes a reproducible handout that offers an in depth synopsis for the developing professional or group discussion for an entire team.
From page one of the review:
"Here is a simple and observable fact. Some leaders bring out the best in people. Others seem to “diminish” the people that work with them and for them.
Liz Wiseman calls the first kind of leader the “Multiplier,” because a Multiplier makes everyone smarter, more effective, more successful. The Multiplier helps everyone grow in the job, and become ready and able to tackle the next challenge.
The “Diminisher,” on the other hand, seems to drain the life, the joy, the energy, and the success right out of people.
Needless to say, the Multiplier is the better leader. And for everyone in a leadership position, becoming a Multiplier is the target to aim for."
Book Briefing Information:
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Addresses core compentency of team leadership
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Takes approximately 45 minutes to complete
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Suitable for personal and/or team development
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Includes reproducible participant's guide
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Includes certificate of completion
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Workplace Harassment Prevention
Workplace Harassment Prevention instructs participants in creating a place of mutual respect for all employees. This class educates employees at all levels of responsibility on what the law says about sexual and other types of harassment and what constitutes harassment. It also helps define what is and is not appropriate personal behavior in a variety of specific situations and circumstances.
Course Objectives:
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Contribute to a respectful workplace
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Identify various forms and types of harassment
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Describe employer, supervisor, and employee responsibilities related to preventing workplace harassment
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Minimize liability while increasing productivity
Course Information:
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Takes approximately one hour to complete
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